GRACE CHEUNG CONSULTANCY

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ABOUT ME

Over 20 years of consultancy experience in Training and Development, specializing in Service Training, Retail Sales and General Management
Last position as Executive Director for Tiptop Consultants Ltd. (a top-notch Consultancy in Hong Kong)
Experience in executing comprehensive Consultancy programmes for Retail (Fashion / F&B / Cosmetic / Sports Chain / Convenience Stores), Banking, Hotel, Property Management, Transportation, Government departments
Work with clients in Hong Kong, China, Taiwan, Macau, Singapore, Malaysia & Vietnam
Conducted seminars in Service and Management Development topics, both in-house and public. For example, Seminars for mall tenants of Sun Hung Kai Properties Ltd., Sino Group, Link Asset Management Limited and SME Market Day for Hong Kong Trade Development Council. Also active in Media such as Ming Pao, Career Times, HK Economic Times, etc for sharing experiences and the views on service market

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Consultancy . Training . Coaching

Designed and conducted several comprehensive programmes on Service Culture-building, Management Development & Field Coaching programmes, Many of these programmes showed impactful results in areas on building Service culture, improving Sales turnovers, enhancing Leadership capabilities and reinforcing Management practices.

Belief in ASK
Attitude training: Focus on mindset & inspiration
Skill training: Transfer of soft skills for Managers/Supervisors/FrontlinesKnowledge training: Integrate product knowledge with practice